What is Guests 121? – Guests 121 is a complete customer relationship management suite that is more than capable of managing customer services and relationship programs that would add quality to a business. Providing the ability to have excellent customer care facilities and timely services, Guest 121 forms as a perfect tool for businesses catering to the hospitality services industry. Allowing you to get intelligent customer information, Guest 121 is a choice that proves to be an excellent option if you require increased scalability with to the point service to unable long term bonds with customers.
Modules in Guests 121: Allowing effortless management of customer data, Guests 121 is a software suite that can provide a much needed boost to your customer satisfaction and increase the number of your loyal customers. Some of the modules that are provided in Guests 121 are:
- Screen Customization Module
- Contact Management Module
- Campaign Management Module
- Relationship Development Module
- Profile Management Module
Analytics modules of Guests 121: Allowing users to get more than usual CRM facilities, Guests 121 is an intelligent software that allows its users to perform analytical tasks on processes. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Guest and Business Profiles: By allowing guest and business information to be segmented according to the criteria a user can compare, break-out as well as compare these segments according to his needs.
- Performance Tracking: Allowing users to track the performance of a business by analyzing information like guest return rate, guest frequency and guest segment, Guests 121 provides up to date information performance tracking on the information a business really want.
- Drill Down and Side by Side analysis: Imparting the facility to perform side by side as well as drill down analysis, Guests 121 provides the advanced facility to analyse each process right with any combination of parameters.
- Executive Dashboards: Making every important information available right at the screen, executive dashboards are a vital part of Guests 121 to provide easy analysis of various processes.
Website: www.guests121.com
Author: Mastery Marketing Group
Price Range: 50¢/mo for 200-500,000 guests
Platform: On Demand web based platform
crm-performance Hotel CRM
What is C2CRM? – An instant solution to all your customer relationship management needs, C2CRM is a solution that caters to the needs of various businesses and allows them to take steps that lead to better customer satisfaction leading to customer loyalty. Since a CRM caters especially to the needs of customers, it becomes upmost important for a business involved in hospitality management to use such a solution. Allowing hotel and motel businesses to provide customer centric services, C2CRM makes itself an asset for every hospitality business.
Modules in C2CRM: If you are looking for a CRM solution for your hospitality business that can be used to provide more than just customer satisfaction, C2CRM is what you should consider. Not only does this advanced CRM solution provides you with modules that can make the task of customer information sharing and processing really easy, you will also be able to perform various other tasks like aligning your marketing as well as promotion initiatives. Some of the modules that are provided in C2CRM are:
Marketing Initiatives Tracking Module
Customer Retention and Event Management Module
Lead Generation Module
Analytics modules of C2CRM: Providing your business with the facility to become customer centric, C2CRM is something that is required by every hospitality business. While providing essential ferities to deliver excellent customer satisfaction is important for any CRM, C2CRM also provides advanced functionality to create analytics information through its modules. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Marketing Initiatives Tracking Module: Checking marketing initiatives is important for a business that is in related to the field of hospitality. If your business initiatives are left unchecked more than often, the ability to track marketing initiatives would surely be welcomed by you.
- Customer Retention and Event Management Module: Hotels and motels often need to organize events that would allow them to create loyal customers. Organizing such events is a big hassle but C2CRM makes all this very easy by automatically managing things like sending email invites to specific customers and even taking care of their feedbacks after the event to give you exact information how you need it.
Website: http://www.c2crm.com/
Author: Clear C2, Inc.
Price Range: Price on demand
Platform: Available as an On Demand web service
crm-performance Hotel CRM
What is Consona CRM? Consona CRM is a customer relationship management solution that is used by businesses to effectively manage customer feedbacks and their queries. By providing a business with to the point information on their customers, Consona CRM provides a great opportunity for increased revenues for businesses related to hospitality sector. Also providing increased customer loyalty and greater flexibility in managing customer information, Consona CRM is an effective CRM that provides businesses with all the information they need.
Modules in Consona CRM: Coming from the list of elite CRM solutions, Consona CRM is a unique tool that provides customer data that is second to none. With advanced tools and modules, Consona CRM is a suite of modules that can be used cumulatively to perform advanced operations that impart a business to deliver apt customer services to their customers and increase customer loyalty. Some of the modules available in Consona CRM are:
- Email Broadcaster
- Process Scripting Module
- Mobile Customer Manager
- Consona Campaign Center
- Businesses Rule Manager
Analytics modules of Consona CRM: Every CRM solution contains various modules that make it important for any business. Consona CRM is one such tool that informs a hospitality business about vital information from customer data. Given below are some of the modules available in Consona CRM that provide information on performance of a business:
- Premier Customer Management BI: With the use of metrics and in-depth analysis, customer management BI module provides you with instant analytical information so that you can work on the points that you lack in customer service.
- Processes Scripting: Consona CRM is a solution that allows businesses to increase process efficiencies, manage all their processes and also to execute them successfully without much of an effort through process striping.
- Data Quality XI: Data validation is very important for efficient data processing and data retrieval. Data Quality module of Consona CRM allows its users to check for data integrity and deliver efficient customer care services to the customers.
Website: www.consona.com
Author: Consona Corporation
Price Range: Price on demand
Platform: On site desktop based platform
crm-performance Uncategorized
What is HMC ClubCentral CRM? – HMC ClubCentral CRM is a prominent CRM solution that is made especially for the hospitality industry. This Customer relationship management solution can provide a much needed marketing edge to the hospitality industry and allows them to provide instant solutions for top of the line customer satisfaction. Easy to use and an advanced choice, HMC ClubCentral CRM is a software that is not only useable but also provides quick results to every hospitality need.
Modules in HMC ClubCentral CRM: There are various facilities provided by HMC ClubCentral CRM. For instant collection and management of client information, HMC ClubCentral CRM provides facilities to identify key clients, recognize business trends, specifically communicate with specific profiles and other things through the use of its modules. Some of the modules that are provided in HMC ClubCentral CRM are:
- Email Campaign Management system
- Sales Management Module
- Hierarchy Reporting Module
Analytics modules of HMC ClubCentral CRM: Allowing its users to do so much more with the data that already exists with them, HMC ClubCentral CRM will not only allow you to deliver extraordinary customer experience, it will also make possible instant alignment of plans and processes with each other. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Advanced Dashboard Support: HMC ClubCentral CRM allows a user to view instant statistics, results as well as other graphical information related to the CRM data. While this information goes a long way in maintaining customer loyalty, it will also allow you to cater to your VIP customers in the apt way and thereby increase revenues.
- Hierarchy Reporting: An innovative feature of a CRM, hierarchy reporting can allow a user to view the performance of the processes by region, country or any other classification.
Website: http://hmc.clubhotel.com/
Author: Hospitality Marketing Concepts
Price Range: Price on demand
Platform: Available as a web service
crm-performance Uncategorized
What is Interactive CRM? – Believing in full automation of everything that can be automated, Interactive CRM is a popular customer relationship management software that provides efficient ways to manage customer data. As it is a CRM that provides the ability to serve customers with improved services, Interactive CRM is one of the top choices for businesses related to the hospitality industry. By having an intelligent mix of business intelligence along with a CRM solution, Interactive CRM is able to allow its users to provide best in class services to their customers.
Modules in Interactive CRM: Providing advanced techniques to monitor every aspect of customer satisfaction and quality lead generation, Interactive CRM is a software that can not only allow its users to provide quality services but will also provide other tasks like process analysis and building interactive presentations through its modules. Some of the modules that are provided in Interactive CRM are:
- Lead Generation Module
- Sales Presentation Module
- Analytics modules
Analytics modules of Interactive CRM: Available as a SaaS or software as a service, Interactive CRM provides various benefits that are commanded by only a very few other CRM solutions. Apart from being interactive, this CRM solution also includes various analytics tools that make it really simple to assess various processes and their workings. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Analysis With Metrics: Metrics are more or less present in every CRM solution for easy and efficient measurement of process productivity. Interactive CRM takes this a step farther by giving you a 360 degree view of every customer action and thus provides customer service analytics.
- Reports and analysis: Giving you with the facility to analyze all the processes and services of your business, Interactive CRM also provides the facility to get cumulative data based on the data already collected and presents it in the form of reports, graphs and other graphical information.
Website: http://www.brightdoor.com/salesEngine.aspx
Author: BrightDoor Systems, Inc.
Price Range: Price on demand
Platform: Available as a web service
crm-performance Hotel CRM
What is Microsoft Dynamics CRM? – Microsoft Dynamics CRM is a customer relationship management tool that provides utmost functionality in managing customers and data related to them so as to allow businesses deliver improved services and thus guarantee quality customer services. Not only for ensuring usual customer needs, Microsoft Dynamics CRM will also allow business in hospitality industry to deliver top of the line customer services.
Modules in Microsoft Dynamics CRM: Microsoft Dynamics CRM is a CRM that will not only allow you to streamline the way you communicate with your clients, it will also make available some effective tools and solutions that will allow you to perform all customer relationship management tasks easily and efficiently. Some of the modules that are provided in Microsoft Dynamics CRM are:
- Sales Module
- Marketing Module
- Customer Service Module
- Analytics modules for customer care
Analytics modules of Microsoft Dynamics CRM:
Given below is a list of some of the modules that allow a business to evaluate its performance:
- Availability of Key Performance Indicators: KPI’s or Key performance indicators are used by a business to analyze its performance with the help of industry standard parameters. By providing its users with the facility to measure the performance of their processes, Microsoft Dynamics CRM enables the users to easily increase their revenues just by analyzing the KPI’s.
- Dashboard and Scorecard Support: Allowing you to closely monitor the processes and their execution along with their quality, Microsoft Dynamics CRM is a solution that can help every hospitality business to run at its fullest.
- Reports and analysis: By providing reports and analysis of various processes executing at your hospitality business, a user is able to create specific information that will enable him to improve his business for better customer satisfaction.
Website: http://crm.dynamics.com/solutions/crm-solutions-overview.aspx
Author: Microsoft Corporation
Price Range: Appx. $622 and $880/user, and $1,244 and $1,761 per server
Platform: Available as On-Demand as well as On-Premise solution
crm-performance Hotel CRM
What is NeuGuest CRM? – NeuGuest CRM is a popular customer relationship management software that caters specially to the hospitality industry for delivering top notch customer care and maintaining customer loyalty. Providing clear, comprehensive view of guest relationship practices and their results, NewGuest CRM is a solution that is needed by every hospitality business.
Modules in NeuGuest CRM: Not only will NewGuest CRM provide to the point customer satisfaction data, it will also allow a business to track the real time events and guest feedbacks/requests and complaints through its events so that guests always get what they want. Various modules available in NewGuest CRM allow organizations to take proactive approach to team for improved customer satisfaction. Some of the modules that are provided in NeuGuest CRM are:
- Guest Profile Management Module
- Notification System Management Module
- Customer Service Management Module
- Streamlined Guest Loyalty Management Module
- Communication Campaign Tracking Module
Analytics modules of NeuGuest CRM: NewGuest CRM is a revolutionary solution that consolidates vital customer data across various systems and locations to provide system level visibility across all platforms. Giving foresight to employees for booking rooms and instant reservations for providing prompt customer service to guests, NewGuest CRM is a solution that can take your customer services to the next level and allow you to have a view of the processes offered through analytics modules. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Dashboards: Providing instant dashboard support, NewGuest CRM also provides to the point dashboard services to its users. With this tool, users can easily get consolidated reposts and data analysis on their dashboards only.
- Management Reporting: This module of NewGuest CRM allows users to create reports related to various customer as well as business data and get easy view of the process and their effectiveness.
- Planning and forecasting: Businesses related to hospitality industry need constant expansion and fine-tuning of their services. NewGuest CRM allows its users to know exactly where or how to perform improvements by providing proper understanding of customer data.
- Metrics analysis: By comparing data of various processes related to hospitality business, NewGuest CRM allows a business to know the efficiently of their business and the places that need improvement.
Website: http://www.neudesic.com/what/products/Pages/NeuGuest.aspx
Author: Neudestic
Price Range: Price on demand
Platform: On site desktop based platform
crm-performance Hotel CRM
What is Oracle CRM On Demand? – Oracle CRM On Demand is a popular customer relationship management software from oracle that is used to ensure excellent service quality and customer satisfaction to customers. Business like hotels, motels or any other business related to the hospitality industry can use Oracle CRM On Demand to provide superior customer service and thus ensure increased revenues.
Modules in Oracle CRM On Demand: As Oracle CRM On Demand is an On Demand CRM solution, it excel’s in providing easy to use subscription based service to its customers and allows real time insight and historical analysis which is provided by modules available in it. Some of the modules that are provided in Oracle CRM On Demand are:
- Sales Module
- Service Module
- Marketing Module
- Analytics modules
Analytics modules of Oracle CRM On Demand: Including the ability to evaluate your processes and present chances of increased productivity, Oracle CRM On Demand is a solution that leaves no stone unturned in taking your hospitality business to the heights achieved. Allowing you to make informed decisions, Oracle CRM On Demand has fully integrated analytics capabilities that allow you to combine real-time as well as historical data for intelligent information. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Analytics everywhere: Useful for making real time, up to the moment business intelligence available for your business, Oracle CRM On Demand provides the ability to conduct and compare historical trend analysis and allow you to be aware of up-and-coming opportunities and issues with your business.
- Interactive dashboard: The facility to assess the efficiency of your processes with the use of interactive out of the box dashboard allows you to measure the performance of your hospitality business instantly.
- Create Ad-Hoc data analysis: With the use of Oracle CRM On Demand and Seibel answers, you can perform easy data interpretation and analysis. Just by using various charts, pivot tables and reposts any business can get instant answers to all service quality related questions and improve the services offered.
Website: http://crmondemand.oracle.com/en/index.htm
Author: Oracle
Price Range: Appx. $70 per user
Platform: Available as an On-Demand solution
crm-performance Hotel CRM
What is Serenity CRM? – Serenity CRM is yet another customer relationship management software made especially for hospitality business. As hotels and motels need to maintain excellent customer service, providing better and efficient services to customers is an essential thing. Serenity CRM has been developed by taking special care so that it covers all the basic needs of a hospitality business.
Modules in Serenity CRM: For keeping in touch with your customers, Serenity CRM provides various modules that allow you to perform advanced operations on customer data and mine meaningful information from that data. Everything from the regular customer loyalty programs to advanced marketing efforts tracking module is available in Serenity CRM for use by a hospitality business. Some of the modules that are provided in Serenity CRM are:
- Activity Generator
- Customer Loyalty Module
- Marketing Efforts Tracking Module
- Lead Generation Module
Analytics modules of Serenity CRM: Providing better understandability to your business, Serenity CRM is a software that enables easy to use navigation and efficient understanding for your customers with the use of various modules available. While providing more effective information on various factors related to customer information, Serenity CRM also provides efficient analytics capabilities to the users so as to make for effective evaluation of processes and their execution. Given below is a list of some of the modules that allow a business to evaluate its performance:
- Events Management Module: Hotels and Motels often need to organize events that would lead them to have greater share of customers and build customer loyalty. Serenity CRM makes it ever easier to organize such events and extract valuable information after the event.
- Reporting and analysis tool: Serenity CRM is one such tool that allows its users to view as well as create reports and other forms of information from relatively raw consumer centric data.
Website: http://www.intuitivesystems.co.uk/irtsCRM.aspx
Author: Intuitive Ltd
Price Range: Price on demand
Platform: Available as a web service
crm-performance Hotel CRM
What is Sugar CRM? Sugar CRM is a famous customer relationship management solution that allows its users to effectively manage their customer data for providing improved customer service and thus increase their revenues. Having utmost importance for businesses catering to the hospitality business, Sugar CRM is one such utility that can be used to deliver quality service in timely manner. Available in professional as well as enterprise editions, Sugar CRM is an excellent tool for every need.
Modules in Sugar CRM: Being a commercial open source CRM solution, Sugar CRM is efficient for every need and pocket. Having immense usability and application, Sugar CRM provides top of the line features through its modules. Some of the modules available in Sugar CRM are:
- Reporting Module
- Marketing Automation
- Sales Force Automation
- Customer Support
- Collaboration
- Platform
Analytics modules of Sugar CRM: Sugar CRM is one of the best solutions for effective analysis of performance data. Given below are some of the modules available in Sugar CRM that provide information on performance of a business:
- Marketing Analysis: By allowing business to measure the effectiveness of their marketing campaigns, Sugar CRM allows a user to track and analyze the course of a sales opportunity from the initial lead to its closing.
- Dashboards: Providing real-time information about customer leads and other customer related data, Dashboards are also important as they provide quality information on opportunities and customer accounts.
- Customer Profiles: For providing a better understanding of your customers, Sugar CRM provides you with some techniques that are easy to use and allow you to manage the customer profile for extracting the information you need.
- Case Reports: By helping you to monitor customer queries and problems, this module of Sugar CRM allows a business to evaluate their customer service and its efficiently.
Website: www.sugarcrm.com
Author: SugarCRM Inc.
Price Range: $40/mo for On-Demand single user and $275/yr for Professional On-Site Single User
Platform: On site desktop based as well as On Demand
crm-performance Hotel CRM
