Review GuestWare
What is GuestWare: Build specially for the hospitality industry; GuestWare is a one of a kind CRM (customer relationship management) software that can be used to build customer loyalty. Apart from this, GuestWare CRM can also be used to provide professional management support to any hospitality business. Working at great lengths to improve your hotel or motel business, GuestWare delivers better customer satisfaction and lower operating margins that result in increased revenues.
Modules in GuestWare: GuestWare CRM is a Non-customizable application suite for hotel CRM needs and includes various software modules that make it easier for a user to efficiently manage his hotel/motel business. All modules under GroupWare CRM are classified under three basic headings namely, Customer loyalty, service delivery and quality management.
Analytics module of GuestWare: Analytics modules help in measuring the performance of a hotel/motel. Analytics modules included in GuestWare CRM are:
Customer Loyalty
- Guest Recognition: This module helps in recognizing ways by which you can maintain customer loyalty with minimal effort.
- Loyalty management: This module of GuestWare provides hotels with the facility to implement guest loyalty programs without hassles involved in managing these programs.
Service Delivery
- Incident Tracking: Making it efficient for every GuestWare hotel to collect valuable customer response easily, this module arranges logbook information to improve follow-ups and provide better implementation of customer feedback.
- Rapid Response: Improves follow-ups, helps in faster response logging and provides reports for easier understanding of the processes that are not up to the mark.
- Communication Server: While optional, this module of GuestWare allows its users to combine two-way messaging with other GuestWare modules to provide on-time services.
Quality Management
- Comment cards: This module helps in efficiently managing customer feedback.
- Facilities Maintenance: Provides efficient ways to manage maintenance tasks in a hospitality business.
- Enterprise Quality Management: This module provides reports and graphs that can be accessed by regional managers to access various details about the hotel business.
Website: http://www.guestware.com/
Author: Diversified Computer Corporation
Pricing range: On request
Platform: GuestWare is a desktop-based CRM application
