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Review Sugar CRM

sugarcrm1What is Sugar CRM? Sugar CRM is a famous customer relationship management solution that allows its users to effectively manage their customer data for providing improved customer service and thus increase their revenues. Having utmost importance for businesses catering to the hospitality business, Sugar CRM is one such utility that can be used to deliver quality service in timely manner. Available in professional as well as enterprise editions, Sugar CRM is an excellent tool for every need.

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Modules in Sugar CRM: Being a commercial open source CRM solution, Sugar CRM is efficient for every need and pocket. Having immense usability and application, Sugar CRM provides top of the line features through its modules. Some of the modules available in Sugar CRM are:

  • Reporting Module
  • Marketing Automation
  • Sales Force Automation
  • Customer Support
  • Collaboration
  • Platform

Analytics modules of Sugar CRM: Sugar CRM is one of the best solutions for effective analysis of performance data. Given below are some of the modules available in Sugar CRM that provide information on performance of a business:

  • Marketing Analysis: By allowing business to measure the effectiveness of their marketing campaigns, Sugar CRM allows a user to track and analyze the course of a sales opportunity from the initial lead to its closing.
  • Dashboards: Providing real-time information about customer leads and other customer related data, Dashboards are also important as they provide quality information on opportunities and customer accounts.
  • Customer Profiles: For providing a better understanding of your customers, Sugar CRM provides you with some techniques that are easy to use and allow you to manage the customer profile for extracting the information you need.
  • Case Reports: By helping you to monitor customer queries and problems, this module of Sugar CRM allows a business to evaluate their customer service and its efficiently.

Website: www.sugarcrm.com

Author: SugarCRM Inc.

Price Range: $40/mo for On-Demand single user and $275/yr for Professional On-Site Single User

Platform: On site desktop based as well as On Demand

crm-performance Hotel CRM

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